Contact
Real people read these. We aim to reply within one business day.
Help with the app
Something broken, a purchase not unlocking, a question about how a feature works.
[email protected]Privacy & your data
Account deletion, data access or export requests, questions about voice recordings.
[email protected]Content corrections
A translation, grammar note, or slang usage that's wrong. Native speakers especially welcome.
[email protected]Press & partnerships
Media enquiries, schools and language centres, anything commercial.
[email protected]Before you write about a bug: include your iOS version, the app version (Profile → bottom of the screen), and - if it's about a lesson - the level, unit, and line. It saves us a round trip.
Things we can't do from here
Refunds and cancellations go through Apple, not us. Cancel in Settings → [your name] → Subscriptions on your iPhone, and request refunds at reportaproblem.apple.com. We have no ability to charge, refund, or cancel on your behalf.
Password resets are handled inside the app on the sign-in screen.
Common answers
A lot of questions are already answered on the Support page - microphone problems, locked levels, progress not syncing to a new phone. Worth a look first.