Support

Email [email protected] and a human will reply, usually within one business day. Include your iOS version and app version (Profile → bottom of screen) if something is broken.

Common questions

The microphone isn't picking me up

Check Settings → LearnIndonesian → Microphone is on. If it is, make sure nothing else is holding the mic (a call, a voice memo, some Bluetooth headsets) and try again in a quieter room. Scoring needs an internet connection.

My score seems too low

Scoring compares what was heard against the exact expected line. Speak at a normal pace, finish the whole sentence, and don't stop the recording early. Your best attempt per line is what counts - retrying never lowers a score you've already earned.

A unit won't complete

A unit finishes only when every exercise item is answered correctly and every dialogue line has been attempted with a 70% average or better. Scroll back through the unit for any section without a checkmark.

Level 2 is still locked

Levels unlock in order, and it's enforced on the server. Every unit in the previous level must be complete. If you'd rather not work through from the start, take the placement check to jump ahead.

My progress didn't move to my new phone

Progress syncs only for signed-in accounts. Sign in with the same email on both devices. If you were using the app anonymously, that progress lives on the old phone and can't be transferred.

Managing or cancelling your subscription

Subscriptions are handled by Apple, not by us. Open Settings → [your name] → Subscriptions on your iPhone, or use the Manage Subscription link in the app. Cancel before day 7 of the trial and you won't be charged. Refunds are requested through Apple at reportaproblem.apple.com.

I paid but Premium isn't unlocked

Open Profile and pull to refresh, or tap Restore Purchases on the paywall. Make sure you're signed into the same Apple ID that made the purchase. Still stuck? Email us with the date of purchase.

Requirements

iPhone running iOS 17 or later. iPad and Android are not supported yet.

Reporting a content mistake

Found a translation or grammar note that's wrong? Please tell us - include the level, unit and the line. Corrections from native speakers and learners are genuinely welcome.

Deleting your account

Email [email protected] from your account address and we'll delete the account and all attached progress within 30 days. To wipe progress without deleting the account, use Profile → Reset progress.

Still need help?

[email protected] · See also the Privacy Policy.